Customer Care
Our competent technicians are always there for you - 24 hours a day, 7 days a week. Do not hesitate to contact us.
Always by your side
Understanding our customers
The first step to great service is understanding our customer's needs and their production line. We stand behind our quality products and strive to provide the finest customer service on the market.
Fast problem solving
By phone, through remote assistance or directly on-site, we offer fast and effective problem solving. In fact, more than 98% of customer issues are solved within 48 hours.
Reliable Partnerships
We are dedicated to our customers; their success is the foundation of our success. Our strong customer relationships are built on genuine partnerships based on mutual respect, trust, and long-term cooperation.
100% Service Guarantee
MiCROTEC is renowned for timely and accurate project implementations. Our team is dedicated to installing and fi ne-tuning new installations, while providing expert advice and training to your operators. We demand the best from our team and offer ongoing and onsite support. We are committed to continuously improving and enhancing our customer service around the globe.
The support service tailored to your needs
Customer Services
MiCare
MiCROTEC renewed and extended its maintenance and service contract with new services, such as grading support and software updates.
MiCARE
MiCROTEC TeamViewer
Download the latest version of MiCROTEC TeamViewer for Windows and Mac OS to get direct online support from MiCROTEC.
TeamViewer
MiCROTEC Filedrop
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