MiCROTEC - Customer Care

Customer Care

Customer Care

Our competent technicians are always there for you - 24 hours a day, 7 days a week. Do not hesitate to contact us.

Spare Parts & After Sales

MiCROTEC uses only high-quality components that are generally available, holding a large stock of the most common spare parts that can be delivered immediately.

Always by your side

Understanding our customers

Understanding our customers

The first step to great service is understanding our customer's needs and their production line. We stand behind our quality products and strive to provide the finest customer service on the market.

Fast problem solving

Fast problem solving

By phone, through remote assistance or directly on-site, we offer fast and effective problem solving. In fact, more than 98% of customer issues are solved within 48 hours.

Reliable Partnerships

Reliable Partnerships

We are dedicated to our customers; their success is the foundation of our success. Our strong customer relationships are built on genuine partnerships based on mutual respect, trust, and long-term cooperation.

100% Service Guarantee

100% Service Guarantee

MiCROTEC is renowned for timely and accurate project implementations. Our team is dedicated to installing and fi ne-tuning new installations, while providing expert advice and training to your operators. We demand the best from our team and offer ongoing and onsite support. We are committed to continuously improving and enhancing our customer service around the globe.

The support service tailored to your needs

Silver

  • 24/7 unlimited helpdesk

  • Priority for repair and service visits

  • Worldwide

Gold

  • 24/7 unlimited helpdesk

  • Pre-scheduled preventive maintenance visits

  • Priority for repair and service visits

  • Dedicated discount program

  • Worldwide

Platinum

  • 24/7 unlimited helpdesk

  • Pre-scheduled preventive maintenance visits

  • On site optimization & tuning visits

  • Priority for repair and service visits

  • Dedicated discount program

  • Worldwide

Customer Services

MiCare

MiCare

MiCROTEC renewed and extended its maintenance and service contract with new services, such as grading support and software updates.

MiCARE
MiCROTEC TeamViewer

MiCROTEC TeamViewer

Download the latest version of MiCROTEC TeamViewer for Windows and Mac OS to get direct online support from MiCROTEC.

TeamViewer
MiCROTEC Filedrop

MiCROTEC Filedrop

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Customer Services